S H I P P I N G
I. SHIPPING COSTS
$7.95 - Standard Shipping
$19.95 - Priority Shipping (Skip the Queue + Fast Shipping)
$9.95 - Standard Shipping
$29.95 - Priority Shipping (Skip the Queue + Fast Shipping)
We charge a fixed rate no matter how big is your order!
II. PROCESSING AND DELIVERY TIME
Once you place an order, your photo will be sent to our talented design team. The process of creating a unique masterpiece for you will take several days — but we promise it's worth the wait!
After your beautiful piece of art has been created, printed, and quality checked, we ship it out to your address.
Please allow up to 14 days to create, quality check and ship your merch. Most of the times we ship within 7 days!
It usually takes 2-4 weeks from the time you place the order, to the day you receive your one of a kind pet merch. For international deliveries, please add one week on top of that due to the distance.
We promise your reaction will be priceless when you see the amazing art that was created for you!
If there are any problems with the photo you submitted, our team will contact you to find a solution and this might extend the time by a few days.
You can track your package by clicking on the tracking number you received via email.
In case you have not received your order within 3 weeks, please contact our friendly support team at contact@PetsMerch.com.
R E T U R N S & R E F U N D S
I. BEFORE PLACING THE ORDER
We will gladly refund you up to 90 minutes after placing the order. If one of our artists has already started creating your unique print, we will be unable to refund you.
II. AFTER PLACING THE ORDER
All of our sales are final for the products that are unique, custom made for you. Due to this, we cannot refund you, but if you are not happy with the final merch, we will work with you to make it right. Send us a message at contact@PetsMerch.com.